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At Mahopac National Bank we strive to provide excellence in customer service and recognize our employees for demonstrating the following behaviors:
Friendly and Courteous Greet and acknowledge each and every customer with a smile
OwnershipDemonstrate pride in daily tasks and assignments seeing them through to completion
CommitmentTo community involvement, overall customer satisfaction and increasing shareholder value
UnderstandingUnderstand clients' needs to provide the best financial solution
Service Act as our customers' trusted advisor by providing attentive, consultative service
ExcellenceConsistently provide a superior customer experience by exceeding expectations
DeliverAccurate transactions, prompt service, and resolution of issues in a timely manner and to the customer's satisfaction
Please answer the following questions to let us know about an employee that exemplifies these behaviors:
Employee Information:
Employee Name:
In what area of the bank does the employee work?
Select Branch Customer Care Center Internet Banking Commercial Lending Card Services Investments/Trust Residential and Consumer Lending
Which behavior did the employee best exemplify? See above descriptions:
Select Friendly and Courteous Ownership Commitment Understanding Service Excellence Deliver
Please describe how our employee exceeded your expectations:
Please also rate our Overall Service based on recent experiences you've had in the branch you use most frequently.
Which branch do you primarily visit?
Select Mahopac Mahopac Falls Red Mills Putnam Valley Brewster Southeast Mt. Kisco Sleepy Hollow Sleepy Hollow Satellite Office Pleasantville Ossining Yonkers Ave Yonkers Palisade Ave Hopewell Junction LaGrange Wappingers Falls
Please rate the overall performance of the branch based on the following scale:
Please rate the overall performance of the bank based on the following scale:
Based on these experiences, would you be likely to purchase additional products from the bank in the future?
Based on your recent experiences, would you recommend the bank to a friend or family member?
Select Yes No
Your Information: *
First Name: Last Name:
Phone Number: Email Address: